The time mentioned in your booking confirmation email is your arrival time, it is not your skydive time. If you selected a slot of 10:00 am, please arrive at 10:00 am.

Important: Our team does try to get customers ready for their skydive as soon as possible. However, sometimes, circumstances beyond our control (eg: air traffic control, unfavorable weather conditions, etc) may cause a delay in the day's schedule thereby increasing the customer's wait time. This is why we suggest that you plan to spend between three to four hours (i.e. from the time you check-in till the time you complete your skydive) at our locations on the day of your skydive. 

• A valid and official government photo ID (Emirates ID, driver’s license, passport).
• Your gift certificate, if using it.
• A completed and stamped Declaration of Fitness form if you are 70 years or older, or if you have or have had any medical conditions mentioned in the list above.

Please dress suitably and comfortably for your skydive and be respectful of the local culture and sentiments.

• Athletic, comfortable clothes are advised. T-shirts/tops with sleeves and shorts that cover the thigh area are recommended so that the harness fits comfortably.
• Collared shirts should be avoided. (Flapping collars during freefall can be unpleasant.)
• Avoid wearing white or light-colored shorts or pants that may get dirty. 
• Laced-up sneakers or sports shoes are ideal for your skydive. Please make sure your shoes don't have any buckles or studs on them.
• Not allowed: Swimwear.
• Not allowed: Sandals, boots, open-toe, or heeled/platform shoes of any type.
• Customers are advised to remove any precious jewelry, watches, and/or other accessories before their skydive. These can be placed in the free personal lockers at our locations.
• Every customer will be given protective eye goggles to wear during their skydive. So, if you need to wear prescription glasses or lenses during your skydive, please do so. You don't want to miss that view!

Skydiving is a weather-dependent sport. High-speed winds, poor visibility, rain (yes, it is known to happen in Dubai) and low clouds, are just some of the reasons that can delay, or even cancel our skydiving operations.

In case of bad weather, our team will announce a “standby”, which means we have to put our operations on hold. Regular announcements will be made updating you on the conditions while you wait at our location. 

If the weather shows no signs of improving and we have to cancel operations and you cannot reschedule for the next available date, you will receive a refund.

While we always do our best to communicate operational changes, Skydive Dubai reserves the right to close our dropzones without any prior warning. In this case, our team will contact you by phone or email to cancel or reschedule your skydive.

Skydive Dubai is not liable for any costs (travel, stay, etc.) incurred by the individual in the instances mentioned above. Please visit our Sales & Refund Policy for information. 

We accept the following payment methods:

• UAE Dirhams
• Debit cards
• Visa, MasterCard and American Express credit cards
• UnionPay cards

We do not accept the following:

• Any currency other than UAE Dirhams
• Digital or virtual currency such as cryptocurrency or bitcoin

Given the popularity of tandem skydiving in Dubai, we suggest you book your skydive in advance. If you are a tourist and are visiting Dubai, we advise that you schedule your skydive for the beginning of your trip in case it needs to be rescheduled due to bad weather. Reservations must be made through the live booking calendar on our official website.

Desert Dropzone: If you haven’t booked in advance and would like to skydive, you can visit our locations and put your name on the daily waiting list. Once you add your name to the list our staff will give you a time at which to return. Please note, this list is on a first-come-first-served basis and there are no guarantees you will get a turn. It depends on the day’s bookings and scheduling.

Each person who would like to skydive must personally add their name to the list. Skydive Dubai staff or the person's friends/family are not allowed to add names on their behalf. 

Important: Customers whose bookings may have been affected/canceled by Skydive Dubai due to weather conditions and/or other unforeseen circumstances, will have priority on the waitlist, if applicable. 

Priority Fee booking (Palm Dropzone, only): This option is available for customers who do not have a confirmed tandem reservation. To avail this, you must show up at our Palm Dropzone on the day you would like to skydive.

Please note, there are a limited number of priority slots available each day on a first-come, first-serve basis, subject to weather conditions and operations. Each slot can be purchased for a last-minute priority fee of AED 700. The customer will have to pay this fee in addition to the price of a regular tandem.

Once purchased, you will be guaranteed the next available tandem slot on the day. You will also receive our standard edited video, photos and insurance as part of the regular tandem package.

Important: The customer must meet all our tandem requirements to be eligible for this option.

Walk-In Fee (Palm Dropzone, only): If you haven’t booked in advance and would like to skydive, you can visit our location and put your name on the daily waiting list. Once you add your name to the list our staff will give you a time at which to return. Please note, this list is on a first-come-first-served basis and there are no guarantees you will get a turn. It depends on the day’s bookings and scheduling.

Each person who would like to skydive must personally add their name to the list. Skydive Dubai staff or the person's friends/family are not allowed to add names on their behalf. 

If you do get a turn to skydive, you will need to pay a booking fee of AED 300, in addition to the price of a regular tandem. You will also receive our standard edited video, photos, and insurance as part of the regular tandem package.

Important: Customers whose bookings may have been affected/canceled by Skydive Dubai due to weather conditions and/or other unforeseen circumstances, will have priority on the waitlist, if applicable. 

Our female tandem instructors are some of the best in the world. If you’d prefer to skydive with a woman for cultural or religious reasons, please tell us when you check-in for your skydive at our Palm Dropzone. We’ll do our best to accommodate your request as it depends on staffing and availability on the day.

Unfortunately, we cannot accommodate female tandem instructor requests at our Desert Dropzone.

Plans change, we understand that. In this case... 

1. Individuals must reschedule up to 24 hours before their reservation date or risk losing their payment.
2. Groups must reschedule 72 hours ahead of their reservation date or risk losing their payment.

Please send our tandem reservation staff your request to reschedule your skydive using the form on the Contact Us page.

Both our locations have an on-site Shop selling exclusive Skydive Dubai merchandise including clothing, keyrings, mugs, stickers, and bags that make the perfect souvenirs of what is an adventure of a lifetime.

The Shop also stocks limited skydiving gear for purchase. 

Free WIFI is available at both our dropzones. Our locations also have an on-site café selling food and refreshments.

Visitors are welcome to sit on the outdoor deck at our locations and watch skydivers land.

Skydive Dubai does not provide daycare or child supervision facilities. Young children must be supervised at all times.

Sorry, but we do not allow dogs on the premises.

Tandem gift certificates are available for both our dropzones and can only be purchased online. Gift certificates make perfect presents for the adrenaline and extreme-sports lovers in your life. Note: Gift certificates are for personal use only, and the person using them must meet our requirements. 

Please remember that everyone who skydives with us must meet our requirements. 

The payment you make when booking your skydive is refundable in the case of bad weather.

We cannot issue refunds for (examples, but not limited to):

• Not meeting our age or weight/BMI requirements.
• Not showing up on time.
• Arriving under the influence of drugs/ and or alcohol.
• If you’ve been scuba diving 24 hours before your skydive.
• If your weight/BMI exceeds our health-and-safety requirements.

Every tandem customer will be accompanied by a camera flyer capturing every moment of the skydive. A tandem package at both our locations includes photographs and a standard edited video (about 3 minutes long) of your tandem experience. Customers can purchase a 1-minute Instagram video edit for an additional fee of AED 100. This video edit will include the highlights of your skydive.

Customers can also purchase the add-on ‘selfie-view’ footage which will be captured by your tandem instructor using a wrist-mounted camera during your skydive. This extra footage is available for an extra fee of AED 250 and will be incorporated into the standard edited video, and the 1-minute Instagram video edit, if purchased. 

While our camera flyers are highly trained and use the latest equipment, given the nature of the activity, on the rare occasion that the camera equipment used during a tandem skydive malfunctions or there is a technical glitch that is beyond our control, or the weather affects the overall outcome of the tandem media, the incident will be escalated to Skydive Dubai’s management for reviewal and the customer may be eligible for a refund of the money paid for the camera package in question. i.e AED 300 only for the standard photos and video, or AED 250 only for the selfie-view add-on. Please note, the decision of the management team will be final.

We have an area for friends and family to wait while you complete your skydive. We also have a cafe, free WiFi, and an outdoor viewing deck from where they can watch skydivers land. 

Children under the age of 15 years are not allowed to be left unsupervised at any point of time. If both parents are booked in for a skydive, they must take turns to stay with the child/children, while the other person goes for their tandem. They must notify our staff about this when they check-in for their skydive. 

Both of our locations will be open during the Holy Month of Ramadan and follow the timings below. 

Palm Dropzone: Al Seyahi street, Mina Seyahi, Dubai, United Arab Emirates.
February to May 2023: The dropzone is open every day from 08:00 am. The payments window is open from 08:00 am until 12:30 pm, only. Operations will continue until the weather permits. 
June 2023: The dropzone will be open every day from 07:00 am. The payments window will be open from 07:00 am until 11:30 am, only. Operations will continue until the weather permits. 
July to August 2023: The dropzone will be open from Thursday to Tuesday from 05:00 am. It will be closed on Wednesday. The payments window will be open from 05:00 am until 10:30 am, only. Operations will continue until the weather permits. 
September 2023: The dropzone will be open every day from 07:00 am. The payments window will be open from 07:00 am until 11:30 am, only. Operations will continue until the weather permits. 

Desert Dropzone: Located outside Dubai, on E66 (Dubai-Al Ain road), near Margham, Dubai, United Arab Emirates.
May 2023: The dropzone is open from Friday to Sunday, from 7:00 am with the first take-off planned for about 8:00 am. Operations will continue until the weather permits. The DZ is closed from Monday to Thursday. 
June 2023: The dropzone is open from Friday to Sunday, from 6:00 am, with the first take-off planned for about 7:00 am. Operations will continue until the weather permits. The DZ is closed from Monday to Thursday. 

Skydive Dubai reserves the right to close its dropzones or cancel operations without prior notice. Skydive Dubai will not be responsible for any incidental expenses or consequential losses that anyone may incur as a result of planned or unexpected dropzone closures, including but not limited to visas, airline tickets, hotels, taxi fare, etc.

Visit the Contact Us page for a reference map.