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Sales and Refund Policy

Tandem skydives

If you want to experience a tandem skydive with a city view visit our Palm Dropzone to book your adventure at the manifest desk or click here to book online. Skydive Dubai’s manifest accepts debit cards, and Visa, MasterCard and UnionPay cards. 

When booking a tandem skydive for the Palm Dropzone online, you need to pay AED 2,299 to confirm your reservation and check-in time. All Palm DZ tandem payments are valid for 12 months. The payment is non-refundable past the expiration date. 

When booking a tandem skydive for the Desert Dropzone online, you need to pay AED 1,799 to confirm your reservation and check-in time. All Desert DZ tandem payments are valid for 12 months. The payment is non-refundable past the expiration date. 

If Skydive Dubai cancels your tandem skydive due to unfavorable weather conditions or other circumstances beyond Skydive Dubai's control, you can choose to reschedule your tandem skydive to another available date or have your payment refunded. All tandem payments are valid for 12 months, only, and are non-refundable past the expiration date. 

If you request a refund, the purchase price will be refunded using the original payment method. This is applicable on Gift Voucher purchases, as well. 

In case you are unable to experience your tandem skydive due to your own misconduct (rescheduling your booking without a minimum of 24 hours' notice, failure to show up on time, being under the influence of alcohol or drugs before your skydive, or not following other instructions and requirements for a tandem skydive) you will not be entitled to get a refund. Click here to read our requirements for a tandem skydive.

If you need to reschedule your tandem skydive, the payment you paid during the booking process will be valid for 12 months from the date of purchase. Individuals must reschedule their booking up to 24 hours before their reservation date or risk losing the payment. Groups must reschedule up to 72 hours before their reservation date or risk losing the payment.

On the rare occasion that the camera equipment used during a tandem skydive malfunctions or there is a technical glitch that is beyond our control, the incident will be escalated to Skydive Dubai’s management for reviewal and the customer may be eligible for a refund of AED 200 only (i.e. price of the photos and video). Please note, the decision of the management team will be final.

Skydive Dubai does not partner with travel agents/agencies. Please note, Skydive Dubai does not take responsibility for erroneous/duplicate bookings made/guaranteed by the agent/agency when there is no availability on our live booking calendar. Additionally, in case skydiving operations are canceled for the day and the customer is eligible for a refund, the customer must contact the agency for a refund. 

Skydive Dubai reserves the right to close either of its dropzones or cancel operations thereof on any other dates than specified. Skydive Dubai will not be responsible for any incidental expenses or consequential losses that skydivers may have incurred as a result of the planned or unexpected dropzone closures including but not limited to visas, airfare tickets, fees related to booking of accommodation, etc.

All tandem payments are valid for 12 months.

Licensed Skydivers

Jump tickets for both our locations, the Palm Dropzone, and the Desert Dropzone, are available for purchase at their respective Manifest desks and are valid for 12 months. Click here for the prices.

Both Skydive Dubai locations accept debit cards, and Visa, Mastercard, and UnionPay cards. 

If you want to use the services of our packers at either location you will need to purchase a packing ticket. 

If you are unable to use your jump tickets, they are fully refundable at both dropzones. Jump ticket packages are non-transferable.

Refunds are processed by the manifest office which provided the initial sale.

If you request a refund at either of our dropzones, the purchase price will be refunded using the original payment method.

Skydive Dubai reserves the right to close either of its dropzones or cancel operations thereof on any other dates than specified. Skydive Dubai will not be responsible for any incidental expenses or consequential losses that skydivers may have incurred as a result of the planned or unexpected dropzone closures including but not limited to visas, airfare tickets, fees related to booking of accommodation, etc.

AFF Students

Payments for the AFF course are processed by manifest at the Desert Dropzone. Cash (United Arab Emirates Dirhams only), debit cards, and Visa, Mastercard, and UnionPay cards are accepted. Click here to view the price list. 

In case a student cannot complete the AFF course (ground school and/or subsequent skydives) they will only be charged for the services they have started. 

Any payments will be refunded using the original payment method.

Skydive Dubai reserves the right to close either of its dropzones or cancel operations thereof on any other dates than specified. Skydive Dubai will not be responsible for any incidental expenses or consequential losses that skydivers may have incurred as a result of the planned or unexpected dropzone closures including but not limited to visas, airfare tickets, fees related to booking of accommodation, etc.

All payments are valid for 12 months.

Skydive Dubai Merchandise Stores

Both of Skydive Dubai’s gear stores accept cash (United Arab Emirates Dirhams only), debit cards, and Visa, Mastercard, and UnionPay cards. 

No refunds on any purchase are accepted in the stores at the Palm or the Desert dropzones.

  • You can exchange items within 14 days of purchase at the store where the item was originally sold.
  • Items must be unworn with sales tags still attached and proof of purchase needs to be presented to our store’s attendants.
     

Rigging lofts

Payment for our rigging services can be made by cash (United Arab Emirates Dirhams only), debit cards, and Visa, Mastercard, and UnionPay cards. 

All payments for riggers’ services are processed by the gear stores at both our locations.