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Sales and Refund Policy

Tandem skydives

If you want to experience a tandem skydive with a city view visit our Palm Dropzone to book your adventure at the manifest desk or click here to book online. Skydive Dubai’s manifest accepts cash (United Arab Emirates Dirhams only), debit cards and Visa and Mastercard.

When booking online a tandem skydive for the Palm Dropzone, a payment of AED 999 is required to confirm your reservation and check-in time. The remaining amount of AED 1200 is due on the day of your skydive.

When booking online a tandem skydive for the Desert Dropzone, a payment of AED 999 is required to confirm your reservation and check-in time. The remaining amount of AED 700 is due on the day of your skydive.

If Skydive Dubai cancels your tandem skydive due to unfavorable weather conditions or other circumstances beyond Skydive Dubai's control, you can choose to reschedule your tandem skydive to another available date or have your deposit refunded.

If you request a refund, the purchase price will be refunded using the original payment method.

In case you are unable to experience your tandem skydive due to your own misconduct (cancelling or changing your booking without a minimum of 24 hours' notice, failure to show up on time, being under the influence of alcohol or drugs before your skydive or not following other instructions and requirements for a tandem skydive) you will not be entitled to get refund of the deposit. Click here to read our requirements for a tandem skydive.

In the case of an equipment malfunction or fault concerning any recording equipment where no images were recorded or are otherwise incomplete a ‘re-jump’ may be offered at no additional cost, or if this is not possible, a partial cash refund may be issued at the sole discretion of Skydive Dubai, which is not to exceed the amount of AED 200.

Customers booking a tandem skydive through a travel agent/agency are advised to first check availability on Skydive Dubai's live booking calendar before doing so. Please note, Skydive Dubai does not take responsibility for erroneous/duplicate bookings made/guaranteed by the agent/agency when there is no availability on our live booking calendar. Additionally, in case skydiving operations are canceled for the day and the customer is eligible for a refund, the customer must contact the agency for the refund. 

Skydive Dubai reserves the right to close either of its dropzones or cancel operations thereof in any other dates than specified here. Skydive Dubai will not be responsible for any incidental expenses or consequential losses that skydivers may have incurred as a result of the planned or unexpected dropzone closures including but not limited to visas, airfare tickets, fees related to booking of accommodation, etc.

 

Licensed Skydivers

Jump tickets for both our locations, the Palm Dropzone, and the Desert Dropzone, are available for purchase at their respective Manifest desks. Click here for prices and our ticket validity policy.

Both Skydive Dubai’s manifest offices accept cash (United Arab Emirates Dirhams only), debit cards and Visa and Mastercard.

If you want to use the services of our packers, pay them directly if you are at the Palm Dropzone.

If you need packing services at the Dessert Dropzone, you will need to buy packing tickets at the gear store. 

If you are unable to use your jump tickets, they are fully refundable at both dropzones, unless they were bought in a package at the Desert Dropzone (jump ticket packages are non-refundable and non-transferable).

Refunds are processed by the manifest office which provided the initial sale.

If you request a refund at either of our dropzones, the purchase price will be refunded using the original payment method.

Unused packing tickets are fully refundable at the Desert Dropzone gear store if they were purchased with cash. Tickets paid for by card are non-refundable. 

Skydive Dubai reserves the right to close either of its dropzones or cancel operations thereof in any other dates than specified here. Skydive Dubai will not be responsible for any incidental expenses or consequential losses that skydivers may have incurred as a result of the planned or unexpected dropzone closures including but not limited to visas, airfare tickets, fees related to booking of accommodation, etc.

 

AFF Students

Payments for the AFF course are processed by manifest at the Desert Dropzone. Cash (United Arab Emirates Dirhams only), debit cards and Visa and Mastercard are accepted. Click here to view the price list. 

In case a student cannot complete the AFF course (ground school and/or subsequent skydives) they will only be charged for the services they have started. 

Any payments will be refunded using the original payment method.

Skydive Dubai reserves the right to close either of its dropzones or cancel operations thereof in any other dates than specified here. Skydive Dubai will not be responsible for any incidental expenses or consequential losses that skydivers may have incurred as a result of the planned or unexpected dropzone closures including but not limited to visas, airfare tickets, fees related to booking of accommodation, etc.

 

Skydive Dubai Merchandise Stores

Both of Skydive Dubai’s gear stores accept cash (United Arab Emirates Dirhams only), debit cards and Visa and Mastercard.

No refunds on any purchase are accepted in the stores at the Palm or the Desert dropzones.

  • You can exchange items within 14 days of purchase at the store where the item was originally sold.
  • Items must be unworn with sales tags still attached and proof of purchase needs to be presented to our store’s attendants.
     

Rigging lofts

Payment for our rigging services can be made by cash (United Arab Emirates Dirhams only), debit cards and Visa and Mastercard.

All payments for riggers’ services are processed by the gear stores at both our locations.