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On this page you will find the Terms and Conditions for the Skydive Dubai, Dubai Winter Festival and Dubai Winter Festival websites, and the Sales and Refund policies for the Palm and the Desert Campus drop zones. To view, select the relevant tab below.

If you are looking for tandem (first time) skydiving requirements and/or cost information, please click here.

For licenced skydiving requirements and information, for either the Palm or the Desert Campus, please head on over to the Experienced section.

Website Terms & Conditions

Welcome to Skydive Dubai LLC website Terms & Conditions page.

General

This Website (Site) is owned by Skydive Dubai LLC trading as Skydive Dubai, a limited liability company based in Dubai, commercial registration number 640997, P.O. Box 111919, Dubai, United Arab Emirates and having its head office in Dubai Marina Al Seyahi Street, off Al Sufouh Road just behind Habtoor Grand Hotel (Skydive Dubai).

Please review the terms and conditions before using the Site. Your use of the Site indicates your unconditional and irrevocable agreement to be bound to the terms and conditions. If you don’t agree to the Terms and Conditions please stop using the Site immediately.

Your access to and use of this Site is solely at your own risk. Skydive Dubai makes no representation, warranty or covenant whatsoever about its reliability, stability or virus free nature.

Skydive Dubai may, at its sole discretion impose limits and restriction of the use of the Site, and at any time is permitted to withdraw your use of the Site without notifying you.

Data Protection

You can access most of the area of the Site without registering with us or providing any personal information, but certain areas (Tandem Skydive Experience) may require your personal information. Any personal information you supply to us in our Site will be used in accordance to Skydive Dubai Privacy Policy.

Cookies

The Site uses cookies to enhance the user experience while visiting the Site and to enable Skydive Dubai to retrieve user data for each visit. The Site uses a cookie control system allowing you on your first visit to the Site to allow or disallow the use of cookies on your computer or/and device.

If you wish to deny the use and saving of cookies from the Site on to your computer's hard drive you are advised to take necessary steps within your web browsers security settings to block all cookies from the Site.

Proprietary Rights

All texts, information, photographs and images, documents, audio materials, video materials and/or any other materials provided on this Site (including the layout of the Site) together with the software codes are owned by Skydive Dubai. Without prior written permission of Skydive Dubai, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material (whether in hard copy, electronic or any other form).

This Site also contains trademarks, including but not limited to Skydive Dubai trade mark and logo (Trade Marks) which are the sole property of Skydive Dubai or have been licensed to Skydive Dubai. Any use and/or reproduction of the Trade Marks requires Skydive Dubai's written consent.

The Site is accepted for personal use through your web browser only, no part of the Site may be reproduced, stored (for any period of time) in any electronic or relatives systems, modified, adapted, uploaded to third party location, framed, performed in public, or transmitted in any form without Skydive Dubai’s prior written consent.

Any unauthorized use of the Site violates Copy Rights Laws and the Trade Mark laws of privacy and policy. All rights in these Terms and Conditions are reserved.

Acceptable Use

You may only use this Site in accordance with these Terms and Conditions; in any event, the laws of the Emirate of Dubai or other jurisdiction from where you are accessing the Site will be followed.

In particular, you agree that you will not:

  • Use this Site in a manner which causes or may cause an infringement of the proprietary rights of others or is in breach of privacy
  • Use this Site in a manner which damages, or could damage of any of Skydive Dubai's servers and related infrastructure or take any actions which could result in an unreasonable or excessive load on Skydive Dubai's infrastructure.
  • Use this Site in any manner which interferes in any party's use of the Site.
  • Alter or interfere with font end ‘look and feel’ of the Site.
  • Copy, alter, modify, publish, broadcast, distribute, sell or transfer any material used in the Site.
  • Indulge in piracy or any act which infects the Site or the servers with viruses or affects control.
  • Acquire, or attempt to acquire, any unauthorized access to any of Skydive Dubai's networks, by whatever means.

Links to the Site

You may not create a link to any page of this Site without prior written consent of Skydive Dubai.

Links from the Site

This Site may contain links or references to other websites, which are not operated by Skydive Dubai. Skydive Dubai does not monitor or review content of other party's websites and shall not be responsible for the privacy practices or content of such sites.

Modification

Skydive Dubai reserves the right to update the information, services, products and any other materials on the Site without any notice. Also these Terms and Conditions can be modified anytime without any prior notice. Skydive Dubai is under no obligation to contact or notify you of any changes in the Site or the Terms and Conditions.

Governing Law and Jurisdiction

Your use and operation of this Site under the Terms and Conditions shall be governed by the federal laws of the United Arab Emirates applicable in the Emirate of Dubai and the laws of the Emirate of Dubai. You agree, acknowledge, and submit to the court of Dubai having an exclusive jurisdiction after confirming and agree to the Terms and Condition.

If you have any questions, concerns or complaints in regards to the Site or these Terms and Conditions please do not hesitate to contact us.

Sales and Refund Policy

Tandem skydives

If you want to experience tandem skydive with a palm and city view visit our Palm drop zone to book your adventure at the manifest desk or click here for online booking. Skydive Dubai’s manifest accepts cash (local currency only), debit cards and Visa and Mastercard.

When booking online, a deposit of AED 999 will be required to process your reservation. The remaining amount of AED 1000 is due on the day of your skydive.

If Skydive Dubai cancels your tandem skydive due to the weather conditions or other circumstances beyond Skydive Dubai's control, you can choose to reschedule your tandem skydive to another available date or have your deposit refunded.

If you request a refund, the purchase price will be refunded using the original payment method.

In case you are unable to experience your tandem skydive due to your own misconduct (cancelling or changing your booking without a minimum of 24 hours notice, failure to show up on time, drinking alcohol or using drugs before skydiving or not following other instructions and requirements for a tandem skydive) you will not be entitled to get refund of the deposit. Click here to check out our requirements for tandem skydive.

In the case of an equipment malfunction or fault concerning any recording equipment where no images were recorded or are otherwise incomplete a ‘re-jump’ may be offered at no additional cost, or if this is not possible, a partial cash refund may be issued at the sole discretion of Skydive Dubai, which is not to exceed the amount of AED 200.

Skydive Dubai does not honour any tandem bookings or gift certificate purchases made via travel agents/agencies. Such bookings are invalid and do not authorize travel agents or their customers to experience a tandem skydive at Skydive Dubai, or to receive any refund from Skydive Dubai for such a booking.

Skydive Dubai reserves the right to close either of drop zones or cancel operations thereof in any other dates than specified here. Skydive Dubai will not be responsible for any incidental expenses or consequential losses that tandem students may have incurred as a result of the planned or unexpected drop zones’ closures including but not limited to visas, airfare tickets, fees related to booking of accommodation etc.

Licenced Skydivers

For skydiving at The Palm, you can buy jump tickets at manifest at the Palm drop zone. Click here to check out prices and validity of tickets.

If you are interested in skydiving at The Desert Campus, you will need to buy jump tickets at the manifest desk at the Desert Campus.Click here to check out prices and validity of tickets.

Both Skydive Dubai’s manifest offices accept cash (local currency only), debit cards and Visa and Mastercard.

If you want to use services of our packers, pay them directly if you are at the Palm drop zone.

If you need packing services at the Dessert Campus, you will need to buy packing tickets at the gear store. Only cash payment is accepted for packing tickets.

Packing services at the Desert Campus are available as well. You will need to buy packing tickets at the gear store.

Only cash payment (local currency) is accepted for packing tickets.

If you are unable to use your jump tickets, they are fully refundable at both drop zones, unless they were bought in a package at the Desert Campus (Jump ticket packages are non-refundable and non-transferable).

Refunds are processed by the manifest office which provided the initial sale.

If you request a refund at the Palm drop zone, the purchase price will be refunded using the original payment method.

At the Desert Campus your refund will be in cash only, despite payment method used during original purchase.

Unused packing tickets are fully refundable at the Desert Campus gear store.

Skydive Dubai reserves the right to close either of drop zones or cancel operations thereof in any other dates than specified here. Skydive Dubai will not be responsible for any incidental expenses or consequential losses that skydivers may have incurred as a result of the planned or unexpected drop zones’ closures including but not limited to visas, airfare tickets, fees related to booking of accommodation etc.

AFF Students

Payments for the AFF course are processed by manifest at the Desert Campus. Cash (local currency only), debit cards and Visa and Mastercard are accepted. Click here to check out prices.

The deposit for the AFF course is non-refundable. Any other payments are refunded in cash only.

Skydive Dubai reserves the right to close the Dessert Campus drop zone or cancel operations thereof in any other dates than specified here. Skydive Dubai will not be responsible for any incidental expenses or consequential losses that AFF students may have incurred as a result of the planned or unexpected drop zones’ closures including but not limited to visas, airfare tickets, fees related to booking of accommodation etc.

Skydive Dubai Merchandise Stores

Both of Skydive Dubai’s gear stores accept cash (local currency only), debit cards and Visa and Mastercard

No refunds on any purchase are accepted in the store at the Palm or the Desert Campus.

  • You can exchange items within 14 days of purchase at the store where the item was originally sold.
  • Items must be unworn with sales tags still attached and a proof of purchase needs to be presented to our store’s attendants.

Rigging lofts

We accept cash only for riggers’ work.

All payments for riggers’ services are processed by the gear stores, and are non-refundable.

Skydive Dubai Privacy Policy

General

While booking online or visiting Skydive Dubai for your skydiving experience, Skydive Dubai collects personally identifiable information, such as your email address, name, address, telephone number or credit card information.

Skydive Dubai also collects anonymous demographic information, which is not unique to you, such as your occupation, nationality, ZIP code, age, gender, preferences, interests and favorites.

Data protection and data security are major priorities for Skydive Dubai.

Use of personal data by Skydive Dubai

Skydive Dubai uses the personal data to process transactions, deliver products or services requested by you, dealing with your enquiries or complaints and other customer care related services. Your personal information may also be used for advertising and internal purposes such as auditing, data analyzing, and research to improve Skydive Dubai’s products, services and customer communication. Skydive Dubai may also use your personally identifiable information to inform you of other products or services available from Skydive Dubai and its affiliates and/or to contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Disclosure of personal information to third parties

Skydive Dubai will not sell, distribute or lease your identifiable personal information to third parties without your written consent or if it is required by law. However, non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

Protection of personal information

Your personally identifiable information stored on Skydive Dubai’s computer servers are secured in a controlled, secure environment, protected from unauthorized access, use or disclosure.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Skydive Dubai also protects your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

The computers/servers in which Skydive Dubai stores personally identifiable information are kept in a secure environment.

Privacy Questions

If you have any questions or concerns about Skydive Dubai’s Privacy Policy or data processing, please contact us.